Terms & Conditions
By accessing this Site, App and/or using the Services, you hereby agree:
- that you are the user of the Site, App and/or Services and are 18 years or above. Alcohol listings on the Site, App or Services are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.
1. Site, App and Services
1.1 The Site and App is owned and maintained by GoPurpose/GoNatuur.
1.2 GoPurpose/GoNatuur operates an online store through the Site or App, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of grocery and non-grocery products; and operates and offers scheduling of third party seller (Marketplace), logistics provider, courier, or vehicle through the use of Site or App:
(a) access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;
(b) search engines or tools;
(c) social media, blogs, message boards, and other communication tools;
(d) email or message alerts; and
(e) any other services, features, content or applications that GoPurpose/GoNatuur may offer through the Site or App from time to time in our sole and absolute discretion.
1.3 GoPurpose/GoNatuur reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice or liability.
1.4 Our Reward system issues the impact points ('ip') with pre-defined amount at the product level.
1.4.1 During promotion period, we can define effective dates for different impact points ('ip'). Impact points can be converted to offset future transactions:
(a) USD 1 = 10 ip;
(b) EUR 1 = 12 ip;
(c) SGD 1 = 8 ip;
(d) RMB 7 = 10 ip;
(e) HKD 8 = 10 ip;
(f) NTD 30 = 10 ip;
(g) $0 product (such as event tickets, or during special promotions) may be issued with impact points too.
1.4.2 Impact points can be used to redeem for:
(a) discount on next purchase;
(b) for 1 product (if sufficient points);
(c) for free shipping (for total purchase amount less than USD 100);or
(d) to donate to a preferred charity.
1.4.3 Upon successful registration as a user in GoNatuur you will receive 10 impact points.
2.2 You agree NOT to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:
(a) any GoNatuur Service;
(b) the Site or App;
(c) any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, App or Services (collectively, “Content”).
2.3 Without prejudice to the generality of Clause 2.2, you agree NOT to reproduce, display or otherwise provide access to the Site, App, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of GoPurpose/GoNatuur. The Site, App and all Content are the copyrighted work of GoPurpose/GoNatuur or our content or software providers, and GoPurpose/GoNatuur reserves and retains all rights in the Site, App and Content.
2.4 You may not decompile, reverse engineer or otherwise attempt to discover the source code of the App or any Content, except under the specific circumstances expressly permitted by law or GoPurpose/GoNatuur in writing.
2.5 You may not hack into, interfere with, disrupt, disable, overburden or otherwise impair the proper working of the Site, App, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.
2.6 Guidelines to the use of the Site, App and Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to the Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Platform.
2.7 Restricted activities: You agree and undertake NOT to:
(a) impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
(b) use the Site, App and/or Services for illegal purposes;
(c) attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, App and/or Services;
(d) post, promote or transmit through the Site, App and/or Services any Prohibited Materials;
(e) interfere with another’s utilization and enjoyment of the Site, App and/or Services;
(f) use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site, App and/or Service’s data or damage or interfere with the operation of another Customer’s computer or mobile device or the Site, App and/or Services; and
(g) use the Site, App and/or Services other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws.
3. Account Information
3.1 To access certain parts of the Site, App or Services, you will be required to sign-up for an account with GoPurpose/GoNatuur (“Account”) and select a user name ("User Name") and password ("Password").
3.2 You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:
(a) share or permit others to use your Account or Password; or
(b) assign or transfer your Account to any other person or entity; or
(c) register with more than one (1) Email address.
3.3 You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. GoPurpose/GoNatuur shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at: [email protected] You may not authorize others to use your user account, and you may not assign or otherwise transfer your user account to any other person or entity.
3.4 Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information at the User Center. In the event if fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
(a) cancel any orders placed through such Account(s);
(b) cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s) and charge full price for items purchased;
(c) prohibit such Account(s) or persons from participating in any promotions, contests or surveys of GoPurpose/GoNatuur; and/or
(d) merge, suspend and/or terminate Account(s);
(e) monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action it deems appropriate;
(f) prevent or restrict access of any Customer to the Platform and/or the Services;
(g) report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
(h) to request any information and data from you in connection with your use of the Services and/or access of the Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.
3.5 You agree and acknowledge that any use of the Services and/or any access to the Platform and any information, data or communications referable to your Username and Password shall be deemed to be, as the case may be:
(a) access to the relevant Platform and/or use of the Services by you; or
(b) information, data or communications posted, transmitted and validly issued by you.
4. Orders, Product Information, Pricing & Payments
4.1 Delivery areas: At present, GoPurpose/GoNatuur delivers to most countries in Asia, Middle East, United States of America, and Europe, but not to certain countries. You may also contact us at [email protected] to check on our delivery coverage. GoPurpose/GoNatuur will only process and accept orders within our delivery coverage.
4.2.2 All orders made by you are subject to stock availability. GoPurpose/GoNatuur reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason. GoPurpose/GoNatuur reserves the right to limit your order or the quantity of a particular product you may order. If the product is out of stock, GoPurpose Inc. will be back ordering for you and notify you on the delivery duration.
4.2.3 Orders can only be cancelled within 24hrs after the order has been made. Money back guarantee can only be available if you cancel the order within 24hrs. Otherwise you can have to honour the delivery date that was given.
4.2.4 By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
4.2.5 GoPurpose/GoNatuur will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, GoPurpose/GoNatuur reserves the right to collect funds for any uncollected transactions owed to it. GoPurpose/GoNatuur may charge a fee of USD 5 per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing.
4.3 Product Information
4.3.1 GoPurpose/GoNatuur endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. You agree that GoPurpose/GoNatuur shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services. If a product offered by GoPurpose/GoNatuur itself is not as described, your sole remedy is to return it in unused and sealed condition.
4.4.1 All Listing Prices are subject to taxes, unless otherwise stated. We reserve the right to amend the Listing Prices at any time without giving any reason or prior notice. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
4.5.1 In the event of any shortfall in payment, we reserve the right to charge you for the additional amounts.
4.5.2 In the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
4.5.3 Payment for all orders shall be made in the currency that you have chosen, or base on your location, at Site, App and Services. No dispute on the chosen currency shall be entertained once checkout is completed.
4.5.4 We accept payment for orders by MasterCard, Visa, Alipay, Wechat Pay, Union Pay, JCB (Jsecure), PayLah! and PayPal only. Kindly note that PayPal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by PayPal is subject to change. GoPurpose/GoNatuur is unable to accept paper checks, food stamps, or third-party coupons.
4.5.5 If you fail to pay any fees or charges when due or if a redelivery or restocking fee is imposed, GoPurpose/GoNatuur may charge such amount directly to the credit card identified in your Customer Account Information and GoPurpose/GoNatuur may suspend or terminate your access to Services. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that GoPurpose/GoNatuur may incur in its efforts to collect any unpaid balances from you. Your right to use the Services is subject to limits established by GoPurpose/GoNatuur and/or by your credit card issuer.
5. Promotions, Voucher Codes and other Privileges and Programmes
5.2 Promotions, contests, privileges, and programmes are only valid for the time period specified by GoPurpose/GoNatuur and while stocks last basis. No compensation or cash will be offered in the event that a promotion is no longer in stock.
5.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Code”):
(a) Each Voucher Code is only eligible for a single use and is only valid for the time period specified by GoPurpose/GoNatuur.
(b) Voucher Code may only be redeemed by purchasing certain products from GoPurpose/GoNatuur during the applicable validity period.
(c) Use of any Voucher Code must be indicated at the time of checkout, and all information required by GoPurpose/GoNatuur must be provided. No retroactive use of the Voucher Code is permitted.
(d) Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
(e) A minimum spend may be required before use of the Voucher Code is permitted.
(f) Voucher Codes cannot be refunded, redeemed or exchanged for cash.
(g) Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by GoPurpose/GoNatuur, may be purchased by you and given to others.
(h) No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
(i) Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
(j) GoPurpose/GoNatuur reserves the right to verify the validity of any Voucher Code and to declare null and void and charge full price for items purchased, any Voucher Code that in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
(k) GoPurpose/GoNatuur reserves the right to vary or impose such other terms and conditions, as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.
5.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash or credit will be offered in lieu of the gift.
5.5 Where you are permitted to return any product to GoPurpose/GoNatuur for a refund/credit and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related. If the total order value is reduced below the value of the qualifying free delivery or any promotion qualification because of a returned item, GoPurpose/GoNatuur may charge the delivery fee and/or the full value of the order without the promotion.
5.6 GoPurpose/GoNatuur's decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
5.7 GoPurpose/GoNatuur reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.
6. Intellectual Property
6.1 The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site, the App and all Content shall vest in and remain with GoPurpose/GoNatuur and its suppliers and licensors. Consent is granted to view, electronically copy, and print in hard copy portions of the Site for the sole purpose of placing an order with GoPurpose/GoNatuur for your use. Any other use of the materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of GoPurpose/GoNatuur is strictly prohibited. You acknowledge that GoPurpose/GoNatuur and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. GoPurpose/GoNatuur reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from GoPurpose/GoNatuur.
6.2 The trademarks, logos and service marks ("Marks") displayed on this Site or App are the property of GoPurpose/GoNatuur and other third parties, and all rights to the Marks are expressly reserved by GoPurpose/GoNatuur and relevant third parties. You are not permitted to use the name of GoPurpose/GoNatuur or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of GoPurpose/GoNatuur or such third party.
6.3 The domain name on which the Site is hosted on is the sole property of GoPurpose/GoNatuur and you may not use or otherwise adopt a similar name for your own use.
7. Comments, Feedback, and Other Information
7.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. GoPurpose/GoNatuur reserves the right (but not the obligation) to review, remove or edit such content.
7.2 You hereby grant GoPurpose/GoNatuur a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as GoPurpose/GoNatuur may require at its sole discretion. You further agree that GoPurpose/GoNatuur may use and publish your name in connection with such Comments.
8. Disclaimers & Limitations
8.1 While we make every effort to ensure that the Site, App, Services and all Content is accurate and complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, GoPurpose/GoNatuur disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, GoPurpose/GoNatuur does not warrant that the functions contained in or access to the Site, App, Services, Content or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. GoPurpose/GoNatuur does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.
8.2 The Site, App, and Service is provided to you strictly on an “as is” basis. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise including or otherwise, including, without limitation, any limitation, any implied warranty or merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by guaranty as to the reliability, safely, timeliness, quality, suitability or availability of any services, products, or goods obtained by third parties through the use of the services or Site, App, or Services. Your use of the Site, App, or Services and any third party services or products remains solely with you to the maximum extent permitted by law.
8.3 The security of any information transmitted by you or to you through the Platform or the Services, and you accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorised third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.
8.4 You agree that:
(a) GoPurpose/GoNatuur shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site, App or Services without assigning any reason; and
(b) access to or the operation of the Site, the App and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors;
(c) GoPurpose/GoNatuur’s Site, App, and Service may be subject to limitations, delays, and other problems inherently and in any such event, GoPurpose/GoNatuur shall not be liable for any loss, liability or damage, which may be incurred as a result.
8.5 In no event shall GoPurpose/GoNatuur be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, the App, Content or any other website or device. In the event that GoPurpose/GoNatuur is liable for damages despite the foregoing provision, you agree that GoPurpose/GoNatuur’s aggregate liability to you for any and all causes of action in relation to:
(b) in all other cases (including any use of the Site, App or Services), shall not exceed USD1.
8.6 In no event shall GoPurpose/GoNatuur be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site, App or Content, or your use of, or the inability to use, the Services, Site, App, Content or any other website or device, even if GoPurpose/GoNatuur or a GoPurpose/GoNatuur authorised representative has been advised of, or should have foreseen, the possibility of such damages.
8.7 You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by GoPurpose/GoNatuur at either reasonable costs or no costs to you.
9. Linked Sites
GoPurpose/GoNatuur may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users. GoPurpose/GoNatuur has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. GoPurpose/GoNatuur does not endorse, recommend or guarantee any of the Linked Sites, and GoPurpose/GoNatuur expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.
10. Security & Privacy
11. Suspension and Termination
11.1 You agree that GoPurpose/GoNatuur has the right in its sole and absolute discretion and without notice or liability to:
(a) restrict, suspend, or terminate your access to all or any part of the Site, App or Services; and/or
(b) terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.
12. Notification of Infringement
12.1 GoPurpose/GoNatuur reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, App, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, App or Services, please notify GoPurpose/GoNatuur in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).
12.2 All Infringement Notices shall be sent to GoPurpose/GoNatuur addressed as follows:
GoPurpose Inc. Private Limited
11 Slim Barracks Rise #09-01/03
Executive Centre ([email protected])
Email address: [email protected]
12.3 GoPurpose/GoNatuur will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against GoPurpose/GoNatuur in respect of any Infringing Material, unless you have first given GoPurpose/GoNatuur the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter GoPurpose/GoNatuur refuses or fails to remove the Infringing Material within a reasonable time. Where GoPurpose/GoNatuur removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against GoPurpose/GoNatuur under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by GoPurpose/GoNatuur.
12.4 You acknowledge and agree that GoPurpose/GoNatuur has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.
13.1.1 You agree to indemnify and hold GoPurpose/GoNatuur, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:
(a) any use of the Site, App or any Service;
(b) your connection to the Site or App;
(d) your violation of any rights of any third party, including providers of courier services arranged via the Site, App or any Service;
(e) your violation of any rights of another person or entity; or
(f) your breach of any statutory requirement, duty or law.
13.3 Relationship of Parties
13.4.1 No waiver of any rights or remedies by GoPurpose/GoNatuur shall be effective unless made in writing and signed by an authorised representative of GoPurpose/GoNatuur.
13.5 Force Majeure
13.7 Governing Law & Jurisdiction